For londoncitygardener.co.uk — Last updated: 31 July 2025
These Terms & Conditions outline the rights, responsibilities, and obligations between you (the “Client”) and londoncitygardener.co.uk (the “Company”). By booking or using our gardening services, you agree to abide by these Terms & Conditions. Please read them carefully.

  1. Definitions
    • “Client” refers to the individual or organisation requesting gardening services.
    • “Company” refers to London City Gardener Ltd (londoncitygardener.co.uk).
    • “Gardening Services” include but are not limited to garden maintenance, landscaping, pruning, planting, clearing, and consultancy.
    • “Booking” means an order placed for services, either online or offline.
  2. Bookings & Confirmation
    • 2.1 All bookings must provide an accurate and detailed description of the site and requested services.
    • 2.2 The Company reserves the right to adjust quotes and charge additionally for extra work if provided information is incomplete or incorrect.
    • 2.3 Your booking is confirmed only when you receive a confirmation message or email from us.
    • 2.4 Access to your property must be arranged on the service day, either by yourself or by providing us with a key. Delayed access may result in cancellation fees or full charges for loss of time and resources.
    • 2.5 Booked time slots are estimates and may be affected by unforeseen circumstances, such as traffic or adverse weather. We will keep you informed of any major delays.
  3. Pricing & Payment
    • 3.1 Prices for services are as listed on our website or provided in your quotation.
    • 3.2 All prices include VAT where applicable.
    • 3.3 Full payment must be made as specified in your invoice—either in advance or on completion, depending on the nature of the service.
    • 3.4 Unpaid invoices must be settled before any further visits will be scheduled.
    • 3.5 The Company reserves the right to charge interest on late payments at a rate of 12% per annum above the Bank of England base rate until payment is made in full.
  4. Cancellation & Rescheduling
    • 4.1 Cancellations must be made at least 48 hours in advance.
    • 4.2 Cancellations with less than 24 hours’ notice or inability to provide property access may incur a full charge.
    • 4.3 The Company reserves the right to cancel or reschedule a booking at any time due to weather, staff illness, or other circumstances beyond its control.
    • 4.4 Any deposited or advance payments for canceled work will be refunded as per our refund policy.
  5. Customer Responsibilities
    • 5.1 Clients must inform us in advance of any underground utilities, cables, or conditions that might affect work.
    • 5.2 All animals, obstacles, and hazards must be cleared from the work area before the team arrives.
    • 5.3 If specific instructions, boundaries, or sensitive areas exist, please make them clear before work begins.
    • 5.4 The Company accepts no liability for damage to hidden features not made known in writing.
  6. Service Provision
    • 6.1 All gardening services will be carried out to a reasonable and professional standard.
    • 6.2 If additional materials or tasks become necessary, we will seek authorisation and may adjust costs accordingly.
    • 6.3 We retain all property in supplied materials until paid in full.
    • 6.4 Waste removal is included only if explicitly stated in your quote. Otherwise, clients are responsible for removal of green waste and debris.
  7. Health, Safety, & Liability
    • 7.1 The Company will perform works in accordance with UK health and safety regulations.
    • 7.2 We are not liable for indirect, consequential, or business losses.
    • 7.3 Clients are responsible for ensuring safe and appropriate access to the work area.
  8. Force Majeure
    The Company is not liable for delays or failure to provide services due to circumstances outside its reasonable control, including but not limited to acts of God, natural disasters, and government restrictions.
  9. Variation & Termination
    • 9.1 No variation of these Terms & Conditions is valid unless agreed in writing.
    • 9.2 Either party may terminate the agreement, subject to cancellation clauses above.
  10. Complaints & Disputes
    Any issues should be reported within 24 hours of service delivery. We will endeavour to resolve complaints to your satisfaction as quickly as possible.
    For questions regarding these Terms & Conditions, contact us at info@londoncitygardener.co.uk.